Defective Products
Any defective item will be replaced with an identical working item, or can be exchanged for store credit to select an alternate item if we do not have a working replacement item in stock. Shipping charges are waived on any replacement items.

Before sending any item back to Visage, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#.)



Defective DVDs
Many DVDs can be played on a computer, or in a DVD-R drive, but play of the movie is not generally guaranteed by the manufacturer. To determine if a DVD is defective, we request you try to view the movie on a standard DVD player. Because of the rapidly changing technology in DVD production, recent-model DVD players (less than two years old) are most likely to successfully play the movie for you.

It is our experience that at times DVDs reported as defective are actually simply incompatible with the viewer's DVD player. However, we will happily honor the defective product policy and exchange the DVD with a replacement. Before sending the replacement DVD, we will open and test the title for you, to ensure that it plays on a standard DVD player.

Incorrect Item Shipped
Our shipping department does an excellent job shipping the correct items to our customers, but some mistakes can occur!

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Visage within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#.)



Content Dissatisfaction
Individual tastes and interests vary, which makes it difficult for Visage to ensure your personal satisfaction with the content of the titles you select. We endeavor to provide complete and accurate information on the website about each title we carry, including the cover and back images, and information from the studio.

If you believe that the information on the website misrepresents the title you purchased, we would like to know about it. We will happily update the information on our website and provide an exchange for an alternate title.

Before sending any item back to Visage, please contact Customer Service within 60 days of purchase to report the issue, start the exchange process and obtain a return authorization number (RA#.) The return process should be started within 60 days of the original purchase.

Change of Mind
Visage's sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.

Before sending any defective item back to Visage, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#.) The exchange process must be started within 60 days of the original purchase.